At RaysHealer LLP, we strive to provide our customers with quality products and a smooth shopping experience. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled, returned, replaced or refunded.

By placing an order through our website, you acknowledge and agree to the terms mentioned below.

1. Order Cancellation

Customers may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation requests will generally be considered only if the order has not yet been processed, packed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may be required to follow the applicable return process.

RaysHealer LLP reserves the right to accept or reject a cancellation request depending on the status of the order.

2. Cancellation of Prepaid Orders

For prepaid orders, if the cancellation request is accepted before dispatch, the eligible amount will be refunded through the original payment method or another appropriate payment method used by RaysHealer LLP.

Refund processing time may depend on the payment gateway, bank or financial institution.

3. Orders Already Dispatched

Orders that have already been dispatched generally cannot be cancelled through the normal cancellation process.

If the customer refuses delivery or returns the parcel without following the applicable return procedure, RaysHealer LLP may deduct applicable shipping, return shipping or other reasonable costs from the refundable amount, where legally permissible.

4. Return Eligibility

A return may be accepted in the following circumstances:

• Product received is damaged.
• Product received is defective.
• Product received is materially different from the product ordered.
• Product or quantity is missing from the shipment.
• Any other issue specifically approved by RaysHealer LLP.

The product must generally be returned in its original condition, unused and with the original packaging, tags, accessories and other materials supplied with the order.

5. Damaged or Incorrect Products

Customers are requested to inspect the package immediately upon delivery.

For damaged, defective, incorrect or missing products, the customer should contact us within 24 hours of delivery and provide:

• Order number
• Photographs of the outer packaging
• Photographs/videos of the product received
• Description of the issue
• Unboxing video, wherever available

RaysHealer LLP may investigate the issue before approving a replacement or refund.

Failure to report damage, shortage or incorrect product within the specified period may affect eligibility for replacement or refund.

6. Non-Returnable Products

Due to the nature of certain products, the following may not be eligible for return or refund unless the product is damaged, defective or incorrectly supplied:

• Customized or personalized products
• Specially prepared products
• Products specifically marked as non-returnable
• Products that have been used, altered or damaged after delivery
• Products without original packaging where packaging is essential for resale
• Certain spiritual, healing, ritual or consumable products
• Products that cannot reasonably be resold due to hygiene or safety considerations

The product page may contain additional return restrictions applicable to a particular product.

7. Crystal, Gemstone and Natural Product Disclaimer

Many products sold through RaysHealer LLP may be natural stones, crystals, gemstones or handmade/spiritual products.

Natural stones may vary in:

• Colour
• Shape
• Size
• Texture
• Pattern
• Inclusions
• Weight
• Surface characteristics

Such natural variations are not necessarily considered defects.

Product photographs are provided for representation and the actual product may have minor variations.

8. Refund Approval

Once a return is received, RaysHealer LLP may inspect the product to determine whether it satisfies the applicable return conditions.

If the return is approved, the eligible refund will be processed.

If the returned product does not meet the return requirements, RaysHealer LLP may reject the refund or adjust the refundable amount where appropriate.

9. Refund Timeframe

Once a refund is approved, RaysHealer LLP will initiate the refund within a reasonable processing period.

The time taken for the amount to appear in the customer’s bank account, card account or payment account may depend on the payment gateway, bank or financial institution.

Shipping and other charges may not be refundable where applicable and where legally permissible.

10. Shipping Charges

Unless otherwise specified, original shipping charges may not be refundable for customer-initiated returns or cancellations after processing.

Where a product is confirmed to have been damaged, defective or incorrectly supplied by RaysHealer LLP, the applicable shipping/return arrangement will be determined by RaysHealer LLP.

11. Replacement

Where eligible, RaysHealer LLP may offer replacement instead of refund.

Replacement will depend on product availability.

If the same product is unavailable, RaysHealer LLP may offer an alternative solution, store credit or refund, as applicable.

12. Refund for Failed or Cancelled Orders

If payment has been successfully deducted but the order is not successfully created or is subsequently cancelled by RaysHealer LLP, the eligible amount will be refunded through the applicable payment channel.

13. Fraudulent or Suspicious Transactions

RaysHealer LLP reserves the right to cancel or hold orders where transactions appear suspicious, fraudulent, unauthorized or inconsistent with applicable law or payment-security requirements.

Any refund in such cases will be handled after appropriate verification.

14. How to Request a Refund or Cancellation

For cancellation, return or refund assistance, please contact:

RaysHealer LLP 
Email : abcd@gmail.co
Phone / WhatsApp :

Address : 2126, Rustomjee Eaze zone mall, Opp D G Khetan School Malad (West), Mumbai-400064.

Please mention your Order ID in all communications.

15. Policy Changes

RaysHealer LLP reserves the right to modify or update this Refund & Cancellation Policy from time to time.

The latest version published on this website will apply to orders placed after the effective date of the updated policy.