Welcome to RaysHealer LLP.

These Terms & Conditions govern your access to and use of the RaysHealer LLP website and your purchase of products through our online store.

By accessing the website, creating an account or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use the website.

1. About RaysHealer LLP

RaysHealer LLP operates an online store offering products including crystals, gemstones, crystal jewellery, Vastu products, spiritual products, candles, diffusers, incense, salts, Kapoor, floor wash, statues, diyas, herbs, Evil Eye products, Feng Shui products and related items.

2. Eligibility

By using this website or placing an order, you represent that:

• You are legally competent to enter into a contract under applicable law.
• The information provided by you is accurate and complete.
• You are using the website for lawful purposes.
• You will not misuse the website or attempt to interfere with its operation.

3. Product Information

We make reasonable efforts to display accurate product information, photographs, descriptions, prices and availability.

However, minor variations may occur between product images and the actual product.

This is particularly relevant for natural crystals, gemstones, stones, handmade products and other naturally occurring materials.

Variations in colour, shape, size, texture, inclusions and appearance may occur naturally and will not necessarily constitute a product defect.

4. Natural Products Disclaimer

Natural crystals and gemstones are naturally occurring products.

Their physical appearance may vary from one piece to another.

Product images are intended for representation and may not depict the exact individual piece supplied unless expressly stated otherwise.

5. Spiritual, Vastu and Healing Disclaimer

Certain products sold through RaysHealer LLP may be described in connection with spiritual practices, Vastu, Feng Shui, meditation, wellness, intention-setting, energy practices or traditional beliefs.

Any descriptions regarding energy, healing, positivity, prosperity, protection, relationships, luck, abundance or similar benefits are provided for informational, cultural, traditional or spiritual purposes.

Such products are not intended to diagnose, treat, cure or prevent any disease or medical condition, and they should not be considered a substitute for professional medical, psychological, financial, legal or other professional advice.

Customers should consult a qualified professional for medical or other professional concerns.

Individual experiences and results may vary.

6. Product Prices

All prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges or other charges, where applicable, will be displayed during the purchase process or otherwise communicated to the customer.

RaysHealer LLP reserves the right to correct pricing, typographical or technical errors.

7. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, RaysHealer LLP may contact the customer and provide an appropriate solution, which may include replacement, cancellation or refund, as applicable.

8. Orders

Placing an order constitutes an offer to purchase the selected products.

An order confirmation does not necessarily mean that RaysHealer LLP has accepted the order in every circumstance.

RaysHealer LLP reserves the right to cancel or reject an order in circumstances including:

• Product unavailability
• Pricing or listing errors
• Payment issues
• Suspicious or fraudulent transactions
• Incorrect customer information
• Delivery limitations
• Violation of these Terms & Conditions
• Other legitimate business or legal reasons

Where a prepaid order is cancelled by RaysHealer LLP, an eligible refund will be processed in accordance with the Refund & Cancellation Policy.

9. Payment

Customers may use the payment methods made available on the website.

Payment processing may be handled by third-party payment gateways.

RaysHealer LLP does not guarantee uninterrupted availability of any particular payment method.

10. Shipping and Delivery

Orders will be shipped to the address provided by the customer during checkout.

Customers are responsible for ensuring that the delivery information provided is accurate and complete.

Delivery timelines displayed on the website are estimates and may be affected by:

• Courier delays
• Weather
• Public holidays
• Government restrictions
• Remote delivery locations
• Operational issues
• Events beyond RaysHealer’s LLP reasonable control

RaysHealer LLP will make reasonable efforts to facilitate delivery but cannot guarantee a specific delivery date unless expressly agreed.

11. Cancellation, Returns and Refunds

Cancellation, return and refund requests are governed by the RaysHealer LLP Refund & Cancellation Policy published on the website.

Customers should review that policy before placing an order.

12. Customer Account

If you create an account on the website, you are responsible for maintaining the confidentiality of your account information and password.

You agree to notify RaysHealer LLP if you suspect unauthorized access to your account.

RaysHealer LLP may suspend or terminate accounts involved in unauthorized, fraudulent or abusive activity.

13. Website Usage

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to the website or its systems.
• Introduce malware, viruses or harmful code.
• Scrape or copy website content without permission.
• Misrepresent your identity.
• Interfere with website functionality.
• Use automated systems to abuse the website.
• Engage in fraudulent transactions.
• Violate applicable laws.

14. Intellectual Property

Unless otherwise stated, the content available on this website, including:

• Logo
• Brand name
• Text
• Images
• Graphics
• Product descriptions
• Website design
• Videos
• Icons
• Software
• Layout
• Other original materials

may be owned by or licensed to RaysHealer LLP and may be protected under applicable intellectual property laws.

You may not reproduce, copy, modify, distribute or commercially exploit such material without prior written permission.

15. User Reviews and Content

If customers submit reviews, photographs, comments, testimonials or other content to RaysHealer LLP, they must ensure that such content:

• Is truthful and based on their genuine experience.
• Does not violate another person’s rights.
• Does not contain unlawful, defamatory or offensive material.
• Does not contain malicious code.
• Does not infringe intellectual property rights.

By submitting content, you grant RaysHealer LLP permission to use, reproduce and display the submitted content for legitimate business, marketing and promotional purposes, subject to applicable law.

16. Third-Party Services

The website may use third-party services including payment gateways, courier companies, analytics providers, communication platforms and other technology services.

Your use of those services may be subject to their respective terms and privacy policies.

17. Limitation of Liability

To the extent permitted by applicable law, RaysHealer LLP shall not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or products.

Nothing in these Terms & Conditions is intended to exclude or restrict any liability that cannot legally be excluded or restricted under applicable law.

18. Force Majeure

RaysHealer LLP shall not be liable for delays or failure to perform obligations caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, civil unrest, government restrictions, transportation disruptions, technical failures, strikes or other unforeseen events.

19. Privacy

Use of personal information collected through the website is governed by our Privacy Policy.

By using the website, you acknowledge that you have reviewed the Privacy Policy.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable consumer protection laws, disputes shall be subject to the jurisdiction of the appropriate courts/authorities having jurisdiction over the registered office of RaysHealer LLP.

Nothing in this clause shall limit any statutory rights available to consumers under applicable law.

21. Changes to Terms

RaysHealer LLP may modify these Terms & Conditions from time to time.

The updated version will be published on this page with the applicable effective date.

Your continued use of the website after the updated terms are published constitutes acceptance of the revised terms, subject to applicable law.

22. Contact Us

For questions regarding these Terms & Conditions, please contact:

RaysHealer LLP

Email : abcd@gmail.co
Phone / WhatsApp :

Address : 2126, Rustomjee Eaze zone mall, Opp D G Khetan School Malad (West), Mumbai-400064.